Case study’s week 8 lecture looked at documentation. This feature has been recognized as a critical factor for IS success and as a major separator between professional and amateur work.

Some key documentation includes:

  • User Manuals (End User, Staff, Administrator)
  • Installation Guide
  • Integration Guide
  • Troubleshooting Procedures
  • Operational Procedures
  • Test Plan + Test Results

For complex Information system completing all of the above documents in full detail would be very costly and time consuming which is a major reason why documentation is rarely complete.

For our Web Application we are required to complete the documents with a lite version test plan.