Case study’s week 8 lecture looked at documentation. This feature has been recognized as a critical factor for IS success and as a major separator between professional and amateur work.
Some key documentation includes:
- User Manuals (End User, Staff, Administrator)
- Installation Guide
- Integration Guide
- Troubleshooting Procedures
- Operational Procedures
- Test Plan + Test Results
For complex Information system completing all of the above documents in full detail would be very costly and time consuming which is a major reason why documentation is rarely complete.
For our Web Application we are required to complete the documents with a lite version test plan.